Effective date: 7/5/2026
Nelson Pools, Inc. (“Nelson Pools,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through nelsonpoolsinc.com (the “Site”), how we use it, who we share it with, and the choices you have.
Who we are
Nelson Pools, Inc. is a family-owned gunite and fiberglass pool construction company serving the Baldwin and Mobile County areas of Alabama and the Pensacola, Florida area.
Contact: (251) 210-8304 · sales.nelsonpools@gmail.com · 29866 Bayshore Drive South, Orange Beach, AL 36561
Information you provide to us
When you contact us through the Site, request a quote, or reach out by phone, text, or email, we may collect: your name, email address, phone number, property or project address, and any details you share about your project.
Website chat. When you use the chat feature on the Site, the messages you send and any contact details you provide are collected and processed on our behalf by our customer-management provider, GoHighLevel, so that we can respond to you. We tell you this before you begin a chat and, where applicable, ask for your consent to receive text messages. Please do not enter sensitive personal information (such as financial or health details) into the chat.
Information collected automatically
When you visit the Site, a limited amount of information may be collected automatically through essential cookies and similar technologies — for example, a session cookie used to operate the Site and a cookie used by our chat widget to keep your conversation open. This information may include your IP address and basic device or browser details.
Cookies
We use essential (strictly necessary) cookies required to run the Site and the chat feature, and a cookie-consent tool that manages any additional cookies. You can accept or decline non-essential cookies through the consent banner and change your choices at any time. You can also block or delete cookies in your browser settings, though doing so may affect how the Site works.
How we use your information
We use the information we collect to: respond to your inquiries and provide quotes; schedule and perform pool construction, repair, and renovation services; communicate with you about your project; and operate, maintain, and improve the Site.
How we share your information
We do not sell your personal information. We share information only with:
- Service providers who help us operate our business — for example, our website host, our customer-management and website-chat provider (GoHighLevel), and our email provider. These providers act on our behalf and are not permitted to use your information for their own purposes.
- Legal and safety — when required by law, subpoena, or to protect our rights.
Your choices and rights
- Cookies: manage or change your cookie choices through the consent banner, or block/delete cookies in your browser settings.
- Marketing messages: opt out using the unsubscribe link or by replying STOP to texts.
- Access/deletion: to request access to or deletion of information we hold about you, contact us at sales.nelsonpools@gmail.com.
- Do Not Track: we respect browser-level consent signals where technically feasible.
Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect their information.
Changes to this Policy
We may update this Policy from time to time. The “Effective date” above reflects the most recent version.
Contact us
Questions about this Policy or your information: sales.nelsonpools@gmail.com · (251) 210-8304 · 29866 Bayshore Drive South, Orange Beach, AL 36561.